INFORMATION SYSTEMS ASSISTANT, G5

The temporary position is located within the United Nations Support Office in Haiti (UNSOH). Pursuant to Security Council resolution 2793 (2025), UNSOH has been mandated to provide support, primarily to the Gang Suppression Force (GSF), the United Nations Integrated Office in Haiti (BINUH), the Haitian National Police (HNP), and the Haitian Armed Forces in the context of any joint operations with the GSF. Additionally, UNSOH is tasked with delivering technical assistance to the Organization of American States (OAS). The temporary position is based in Santo Domingo and is located in the Field Technology Section. The incumbent will report to the Chief of Section, P5, or designated officer.

Within delegated authority, the Information Systems Assistant will be responsible for the following duties: 1. ICT Service Desk and User Support • Serve as the primary point of contact for ICT incidents and service requests from mission personnel. • Receive, assess, prioritize and schedule requests for ICT support through approved service management platforms. • Log, assign, monitor and update service requests and incidents using the Organization's enterprise ticketing system (e.g., ServiceNow/iNeed or successor platforms). • Troubleshoot hardware, software, operating system, mobile device and connectivity issues through remote and on-site support. • Escalate complex incidents to specialized ICT personnel or external vendors while monitoring progress through resolution. • Ensure timely closure of service requests in accordance with established Service Level Agreements (SLAs). • Provide technical guidance to users on standard UN software applications, collaboration platforms and ICT best practices. 2. Systems Administration and Technical Support • Install, configure, maintain and troubleshoot desktop computers, laptops, printers, scanners, mobile devices, audiovisual equipment and other ICT peripherals. • Support installation, configuration and maintenance of Microsoft Windows, macOS, mobile operating systems and standard enterprise software. • Diagnose and resolve problems related to operating systems, productivity applications, browsers, email clients and peripheral devices. • Perform account administration functions including password resets, account unlocks, identity verification, creation and maintenance of user accounts and access permissions. • Support routine system upgrades, software deployments, equipment replacements and preventive maintenance activities. 3. Network and Telecommunications Support • Support the installation, maintenance and troubleshooting of Local Area Networks (LAN), Wireless Networks (Wi-Fi), Wide Area Networks (WAN), internet connectivity and related infrastructure. • Monitor and troubleshoot TCP/IP networking issues including DNS, DHCP and network connectivity problems. • Assist in maintaining mission telecommunications services, including VoIP telephony, satellite communications, radio systems (VHF/UHF) and related communications equipment. • Support network performance monitoring and assist in maintaining operational continuity of ICT infrastructure. 4. ICT Asset and Configuration Management • Maintain accurate inventories of ICT assets using Umoja and other approved asset management systems. • Track ICT equipment throughout its lifecycle, including procurement, assignment, transfers, maintenance, warranty management and retirement. • Coordinate equipment deliveries, installations and returns. • Maintain accurate records of software licenses, warranties, maintenance agreements and vendor documentation. • Participate in periodic physical verification of ICT assets and inventory reconciliation exercises. 5. Systems Monitoring, Security and Business Continuity • Monitor the operational status of ICT infrastructure and report incidents affecting service availability. • Perform routine backup verification and assist with disaster recovery and business continuity procedures. • Ensure compliance with United Nations ICT security policies and standards. • Assist in maintaining endpoint security solutions, antivirus software, operating system updates and security patches. • Support implementation of cybersecurity awareness initiatives and recommend improvements to ICT security practices. 6. Documentation, Reporting and Process Improvement • Prepare and maintain technical documentation, user guides, standard operating procedures and knowledge base articles. • Maintain accurate records of service requests, recurring incidents and problem resolutions. • Analyze help desk trends and prepare periodic reports identifying recurring technical issues and recommending service improvements. • Identify, evaluate and recommend new technologies, software solutions and ICT services to improve operational efficiency. • Assist in testing, maintenance and user support for internally developed applications and enterprise systems. 7. Vendor and Operational Coordination • Coordinate with external service providers regarding repairs, warranty claims, maintenance contracts and technical support services. • Monitor vendor performance and ensure timely completion of contracted ICT services. • Liaise with procurement, logistics and administrative units regarding ICT acquisitions and equipment deployment. • Provide technical input for specifications and evaluation of ICT equipment and software procurements. 8. Other Duties • Participate in ICT projects, system rollouts and office relocations as required. • Provide ICT support during conferences, meetings and special events. • Deliver basic ICT orientation and user training to newly assigned personnel. • Perform other related duties as assigned within the scope of the position.

• Professionalism: Knowledge of relevant programming language(s) and basic programming skills. Good technical skills, ability to participate in development and maintenance of applications, provide user support. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Able to perform analysis, modeling and interpretation of data in support of decision-making. • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • Client Orientation: Considers all users as clients and establishes productive working relationships by understanding their needs and delivering timely, effective ICT services. Anticipates client requirements, communicates clearly, follows through on commitments and maintains a high standard of customer service.

High school diploma or equivalent is required. The minimum year of relevant experience is reduced from five (5) to three (3) for candidates who possess a first-level university degree or higher.

Any industry certifications such as Microsoft, Cisco (CCNA), CompTIA A+, Network+, ITIL Foundation or equivalent are desirable. Any university degree in the ICT field is desirable. Supplemental training or certification in Computer Science, Information Technology, Information Systems, Network Administration, Telecommunications or a related field is desirable.

A minimum of five (5) years of progressively responsible experience in information technology, information systems, network administration, telecommunications, help desk operations or related ICT support services is required. Experience providing enterprise-level ICT support within the United Nations Common System, an international organization, government institution or large public-sector organization is desirable. Experience administering enterprise service management platforms, ICT asset management systems, Active Directory or Microsoft 365 environments is desirable. Experience supporting network infrastructure, telecommunications systems and endpoint security solutions is desirable. Experience using Umoja, ServiceNow or comparable enterprise resource planning and service management systems is desirable.

Evaluation of qualified candidates may include one or more of the following: • Technical assessment; • Practical ICT troubleshooting exercise; • Written assessment; • Competency-Based Interview (CBI).

This temporary job opening is being advertised for advance planning purposes pending formal approval of the relevant funding and staffing structures. An appointment may be terminated, or post level adjusted in accordance with the Staff Rules for such reasons as abolition of post or reduction of staff or committee funding approvals, in the event that the funding for the post is not approved or the mandate of the mission is not extended. The selected candidate will be expected to undertake a temporary deployment of up to six (6) months. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. The United Nations Secretariat is committed to achieving a 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.