National Consultancy- Social and Community Listening (SCL) Systems Integration and Dashboard Development, 3 Months, Abuja Nigeria

UNICEF, guided by the Convention on the Rights of the Child, works together with partners in 190 countries and territories to promote and advocate for the protection of the rights of every child.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a chance . 

In Nigeria, UNICEF works in a complex humanitarian and development setting to fulfill and protect children's rights in partnership with the government, civil society, children, and families.  UNICEF Nigeria is one of the largest UNICEF Country Offices globally - click the link to learn more about UNICEF in Nigeria: https://www.unicef.org/nigeria/

Background:

In recent years, UNICEF Nigeria has established multiple data systems and feedback platforms, including Community Feedback Mechanisms (CFMs), RapidPro surveys, social listening tools (e.g. Talkwalker), and administrative systems such as CAIMS and CRM-based platforms. These systems generate large volumes of structured and unstructured data across sectors.

However, these platforms currently operate with limited interoperability, resulting in fragmented data flows and reduced ability to generate timely, actionable insights for programme adaptation, reporting, and decision-making. There is therefore a need to strengthen integration across these systems and develop unified dashboards and data pipelines that support real-time visualization, analysis, and use of SCL and AAP data.

How can you make a difference? 

Purpose of Activity/Assignment:

Social and Community Listening (SCL) and Accountability to Affected Populations (AAP) are central to UNICEF Nigeria’s Social and Behavior Change (SBC) programming. These approaches enable systematic tracking of community perceptions, misinformation, service-related feedback, and emerging concerns across digital and offline channels.

This consultancy will support UNICEF Nigeria in strengthening SCL systems by improving dashboard development, integrating multiple data sources, and enhancing the use of community feedback for evidence-based programming and accountability.

The purpose of this assignment is to provide technical support to UNICEF Nigeria to strengthen Social and Community Listening (SCL) and AAP systems through:

• Development of integrated dashboards for real-time data visualization
• Strengthening interoperability across digital platforms and data systems
• Improving data collection, analysis, and reporting workflows
• Enhancing the use of Social and community feedback for programme decision-making

The consultant will support UNICEF Nigeria in strengthening SCL and AAP systems as an integrated component of SBC programming. The assignment will focus on improving the integration, visualization and use of data generated through community feedback mechanisms, digital listening platforms, surveys and administrative systems.

Scope of Work:

Specifically, the consultant will:

• Design and develop Power BI dashboards with disaggregation by state, LGA and other relevant programme dimensions.
• Integrate data streams from social listening platforms, including Talkwalker, into dashboard systems.
• Link datasets from CAIMS, CRM platforms and Community Feedback Mechanism (CFM) systems to support consolidated reporting.
• Design and operationalize a comprehensive AAP dashboard capturing complaints, feedback and accountability indicators.
• Integrate community feedback data from INFORM and other channels for visualization and analysis.
• Configure RapidPro workflows to support surveys, feedback collection and automated reporting.
• Support documentation of system architecture, workflows, data flows and integration processes.
• Provide technical support for ongoing dashboard use, troubleshooting, refinement and knowledge transfer.
• Work closely with SBC, AAP, ICT and M&E teams to ensure alignment with programme priorities, data protection standards and data-use needs.

Work Assignment Overview

1. Dashboard development

Deliverable:

Functional Power BI dashboards integrating programme and feedback data, with drill-down features by state, LGA and relevant programme dimensions

2. Systems integration

Deliverable:

Integrated datasets linking Talkwalker, CAIMS, CRM and CFM systems to enable consolidated reporting and analysis

3. AAP dashboard development

Deliverable:

Comprehensive AAP dashboard capturing complaints, feedback, response status, referral pathways and accountability indicators

4.  Data collection systems

Deliverable:

Configured RapidPro workflows to support surveys, feedback collection, automated reporting and data export for dashboard use.

5. Documentation

Deliverable:

Documentation of system architecture, integration processes, data flows, dashboard logic and standard operating procedures for maintenance and use.

6. Knowledge transfer and handover

Deliverable:

Final knowledge transfer session, technical handover package and orientation for UNICEF SBC, AAP, ICT and M&E teams

To qualify as an advocate for every child you will have… 

Minimum requirements:

• Education: Advanced university degree in Data Science, Information and Communication Technology (ICT), Public Health, Social Sciences, Statistics, Monitoring and Evaluation, Computer Science, Information Systems, or a related field.
• A first university degree with additional relevant professional experience may be considered in lieu of an advanced degree, where appropriate.

• Demonstrated experience in dashboard development, preferably using Power BI or similar business intelligence tools.
• Experience integrating multiple data sources and developing data pipelines for visualization, reporting and decision-making.
• Experience with social listening tools, including Talkwalker or similar platforms.
• Experience working with CRM systems, feedback management systems, CAIMS, CFM platforms or similar administrative/programme data systems.
• Experience configuring RapidPro workflows or similar digital data collection and communication platforms.
• Experience working with feedback systems, Accountability to Affected Populations, community listening platforms, social and behaviour change programming or humanitarian/development data systems.
• Experience documenting system architecture, workflows, data flows and dashboard processes.

Experience working with UNICEF, the UN system, government or international development/humanitarian organizations is an asset

Desirables:

• Previous experience supporting UNICEF or similar UN/international organizations.
• Experience with humanitarian or development programme data systems.
• Familiarity with UNICEF Nigeria programme priorities and community feedback systems.
• Experience working with digital community engagement, social listening or feedback platforms.
• Experience building dashboards that support accountability, programme adaptation and management decision-making.
• Strong skills in Power BI dashboard design and data visualization.
• Strong data management, integration, cleaning and analytical skills.
• Ability to work with structured and unstructured datasets from multiple platforms.
• Knowledge of SCL, AAP, CFM and community feedback systems.
• Understanding of data protection, privacy, confidentiality and responsible data use.
• Ability to translate programme data needs into practical dashboard and reporting solutions.
• Strong documentation skills, including preparation of technical guidance, workflows and system architecture notes.
• Ability to work collaboratively with SBC, AAP, ICT, M&E and programme teams.
• Strong problem-solving skills and ability to provide practical technical support

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments are conditional on the selected candidates’ willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel.
Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service

Remarks:  

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.