Intern (Business Relationship Management)

New York, United States of America

The standard internship duration is three (3) months, with the possibility of extension up to six (6) months. Preference will be given to candidates available for the full six-month term. The internship may be undertaken on a part-time or full-time basis. Preference will be given to candidates available on a full-time schedule. Interns will be recruited for either of the following cycles: o January–June (Spring–Summer) o June–December (Summer–Fall)

The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. This internship is for three (3) months with an opportunity to extend for up to six (6) months depending on the needs of the Office. The internship is UNPAID and may be undertaken on a part-time or full-time (five days per week at 35 hours) basis under the supervision of a staff member in the department or office to which they are assigned. Preference will be given to candidates who are available full-time. This internship is within the Business Relationship Management Section of OICT. BRMS offers internship opportunities in three areas, with generic duties to: • Assist the Information and Communication Technology teams on various IT projects and services • Provide administrative and substantive support to meetings and conferences, including the preparation of background documents and presentations, drafting of meeting minutes, and handling logistics • Prepare documentation, including training materials, operational reports, manuals, and user specifications • Support data analytics or data policy • Work with Microsoft Outlook and other desktop applications, specifically Microsoft SharePoint Hub • Work with MS Power BI, Tableau, MS Dynamics or other similar self-service analytics toolsets • Assist in other IT functions as necessary Interns will be requested to indicate their main preference among three key areas: BUSINESS RELATIONSHIP MANAGEMENT • Assist Business Relationship Managers in maintaining relationships with OICT partners and understanding their needs, challenges, and priorities • Collaborate with OICT's clients to understand processes, identify pain-points, and support in the development of ICT plans using potential technology solutions • Log demands and client requests for new ICT capabilities or changes to existing ICT services • Coordinate with client users, vendors, and teams within the UN system on Information Technology services DATA ANALYTICS • Assist in the development of corporate visualization solutions derived from multiple data sources using state-of-the-art tools to enable insight and decision-making at various levels • Support the development of data models, including performance measures, to enable scorecard analysis • Build interactive dashboards and reports, using corporate analytics applications • Perform ad hoc analysis and present results in a clear manner • Work with MS Power BI, Tableau, MS Dynamics or other similar self-service analytics toolsets • Work with relational databases such as SQL Server or other databases • Work with analytical techniques such as sentiment analysis, predictive analysis or social media monitoring PROJECT SUPPORT • Help analyze performance across functional areas, including human resources, supply chain, healthcare, uniformed support, planning and operational support, HQ facilities and administrative support • Support work on priority projects such as specific innovation initiatives including managing a SharePoint/Teams hub dedicated to the ongoing pilot project for the Operationalization of Telemedicine Capability for UN Peacekeeping Missions • Support the design, drafting, and implementation of strategic priorities, such as department-wide performance framework, client relationship models, etc. • Communicate effectively with team members, stakeholders, and clients, both orally and in writing, to support project objectives.

The minimum educational qualification required is a High School Diploma. The applicant must also: a. be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or b. be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s degree or equivalent). Preference will be given to candidates who have academic knowledge/project based or volunteering experience in the areas of International Affairs, Information Policy or Law, Information and Data Strategy, Social Sciences, Statistics, Mathematics, Computer Science, Information Systems / Technology, Economics, Machine Learning, Data Visualization and Analytics, Web Analytics, Graphic Design, Web Design, User Interface Design, Human-Computer Interaction, Digital Marketing or a relevant degree programme in a graduate school (second university degree or higher); or if pursuing their studies in countries where higher education is not divided into undergraduate and graduate stages, have completed at least four years of full-time studies at a university or equivalent institution towards the completion of above-mentioned degrees. No working experience is required to apply for the United Nations Internship Programme. Your training, education, advanced coursework or skills should benefit the United Nations during your internship. The knowledge and skills below are an advantage: • Knowledge and proficiency in Office 365 tools or their consumer equivalent • Knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure) • Knowledge of IT Service Management (ITIL Foundation) and Project Management (Prince 2) frameworks • Knowledge of using business intelligence tools for gathering, consolidating, and analyzing data from databases and reports, manipulating data in Excel (Pivot Tables and queries), Power BI, etc. • Interest in developing sustainable ICT solutions, focusing on modern ICT • Interest and understanding of customer-oriented service delivery, with a focus on innovative enterprise ICT solutions, collaboration and customer experience • Understanding of data management, including real-time/streaming data, data warehousing and data cleansing • Experience in performance management, process, redesign, innovation • Experience with consulting projects • Strong written and verbal communication skills are highly desirable

Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.